Terms of Service

The terms and conditions (“Terms of Service”) contained in this document represents a legal binding understanding and complete agreement between you (“The User”), Tayva Technology Group LLC (“The Company”) and the PI Direct Link case management system (“The Service”).  These terms define collectively the use of The Service and The User is subject to these terms including any future revisions or changes to the Terms of Service.  Tayva Technology Group LLC reserves the right to change or modify this agreement without notice to The User.  A reasonable attempt to notify The User will be made via email to the email address on file for the account holder, however receipt or non-receipt of such notice does not affect The Users agreement to the Terms of Service.  Any upgrades, enhancements, or new features that may be added to The Service are subject to the Terms of Service.

I. Eligibility

In order to use The Service, The User is required to provide true and accurate personal and company information.  This information is used to initiate the sign up process and complete the initial set up of an account to use The Service.  This information will be validated at signup and may be audited at any time during the use of The Service.  The Company may exercise the right to refuse service without notice to anyone for any reason.

II. Competitors, Development and Technology Companies

Software companies, current and future companies in the case management software industry, developers, programmers, and any technology related business, their employees, agents or anyone acting on their behalf are not eligible or permitted to use The Service.  Unauthorized use or obtaining a free trial by providing false information may subject the individual or company to civil liability.

III. Copyright and Intellectual Property Notice

The Service and all of its contents are copyrighted and are the intellectual property of Tayva Technology Group, LLC and its owners.  Users may not transmit, duplicate, reproduce, copy, or utilize any part of The Service for any purpose outside of the scope of The Service.  This includes designs, logos, fields, text, screen layouts, navigation, functionality, processes to include any and all information contained within the system.  Any use outside of this agreement may not be initiated without the express written consent of the rightful owner of the PI Direct Link system.

IV. Violations and Refusal of Service

Any violation of the Terms of Service may result in immediate suspension and/or termination of service.  The Company will not be liable for any results of, lost revenue, interruptions to business, other known or unforeseen consequences arising from violations of the Terms of Service.

The System may not be used for any purpose that is illegal, may be be considered illegal by a reasonable person or for any purpose which violates the laws of any local, state, or federal jurisdiction.  This includes the transmission of any and all computer related attacks such as viruses, malware, Trojan horses, and worms.  Any determination of violations or suspected malicious attacks is at the sole discretion of The Company and all rights to investigate any violation are reserved.

V. Usernames and Passwords

The User and all parties The User provides access to use The Service must keep usernames and passwords confidential.  The User is responsible for instructing and ensuring all users that have access to their subdomain maintain a strict level of confidentiality in regards to the usernames and passwords for The Service.  The User is responsible for keeping the confidentiality of their system login credentials.  The Company cannot and will not be liable for any damage, loss, disclosure of company information, disclosure of personal information, or other breach due to The Users failure to implement and comply with this agreement.

VI. Payments & Refunds

Payments for service are initiated at the start of a paying subscription and on or about the last day of the month.  When a subscription is initiated, the amount due will be prorated based on the days remaining in the calendar month at that time.  s are collected on a monthly basis at the time of sign up and on the last day of the month.  Due to the nature of The Service, billing is done in advance and is non-refundable.  No credits or refunds will be given for increments or partial periods of service.  No credits or refunds will be provided for day(s) or periods of time during the month in which The User does not utilize or login to The Service.  Contact sales@pidirectlink.com for payment related questions.  The Service has integrations that may incur an additional charge.  Please see the next section for additional details.

VII. Third Party Providers

During the course of The Service, Third Party information providers are used to conduct searches and obtain from within as well as outside The Service.    The Company is not liable or responsible for the accuracy or quality of the data provided by third party providers.  The User will have the ability to direct inquiries to the third party if a customer service issue or disputes arises.   The Company is not responsible for any actions conducted outside of The Service platform.

Payment for searches conducted from within The Service will be billed to The User’s payment method on file.  Third party charges will be billed separate from the monthly subscription fee on or about the 15th of each month.  Potential charges are noted within the system before they occur and The User has the final decision to proceed or decline any charges.  The User is responsible for payment of all charges made while using The Service.

VIII. Changes in Subscriptions, Service, Plans and Pricing

The current plans and pricing information can be found on our website at www.pidirectlink.com/pricing.  Any change to a subscription will be immediately billed if applicable.  When changing to a plan of lower cost, the new rate will take effect at the start of the next billing cycle.  The user is encouraged to change plans before but close to the first of the month for the most cost effective outcome.  If The User downgrades the service, there may be a loss in features and/or functionality and those may no longer be available.  The Company is not responsible and accepts no liability for any loss of data or features due to any changes The User makes to their subscription.  The Company reserves the right to discontinue or modify The Service at any given time without notice or reason.  The Company can, at any time, without notice, change subscription pricing.  Active users of The System will be notified in writing at least 15 days prior to any pricing changes.

IX. Free Trial

Following a trial period, a valid credit card is required for all paid accounts.  The trial offer allows The User a one-time opportunity to evaluate the features and service of the PI Direct Link system. Each company or individual is only eligible to participate in the free trial offer one time.  Any duplicate accounts or attempts to obtain a second free trial is a violation of this agreement and the account will be deactivated immediately.

X. Forever Free Plan

The Forever Free plan is made possible by advertisements.  The Company has taken reasonable steps to ensure the participants are conducting business in a faithful manner.  The Company cannot be responsible for any disputes that arise between The User and any business displayed on The System.  The Company makes no claims, guarantees or warranties regarding any aspect of service or services provided by the advertisers.  The User may choose to utilize the services of the various businesses and acknowledges they are doing so willingly, at their own risk.

XI. Cancellation

The User is completely and solely responsible for cancelling an account according to the policy outlined in this agreement. The User has the right to cancel an account at any time by a) logging in to the system, b) Clicking on Settings, c) Clicking on Account Info, then d) Clicking on Deactivate My Account located in the red box under the company logo.

Upon cancellation of the account, all data contained within The System will no longer be available to The User, its employees, clients, vendors and any other users with access to The User’s subdomain. If The User wishes to cancel their account in writing, a request on The User’s company letterhead may be submitted to support@pidireclink.com or mailed to PI Direct Link – PO Box 723791 – Atlanta, GA 31139, stating The User wants to cancel the account. This letter must be written and signed by the authorized account holder. In accordance with our strict privacy and security policies, cancellation requests may not be made over the telephone.. Upon cancellation, no refunds will be provided. There are no fees to cancel The Service and The User will not be charged additional monies upon cancellation. Termination or cancellation of The Service will delete all account information as well as any and all of The User’s data stored within the system.

XII. Exporting and Storage of Data

Specific case information and information related to the operations of the customer is strictly confidential.  Case information is encrypted and The Company deploys strategies and technology to secure the data.  The User retains the rights of ownership to any data or information that is submitted during the normal use of The Service.   This data will remain accessible as long as The User remains an active and current account holder of The Service.

The user can request data be exported and provided in a unsecured spreadsheet document format.  There is an hourly fee of $100 per hour for this service and the amount of time required is based on the amount of data included.

After three (3) months of no activity on an account, The Company reserves the right to remove all stored data from any inactive account. In accordance with our Security Policy this secure data will be destroyed and The User will not be able to view or retrieve the data.  The Company is not required to notify The User prior to the data being permanently removed from our storage center.

XIII. Privacy Best Practices

Tayva Technology Group, LLC recommends, as best practices, The User and those with access to The User’s subdomain not enter full SSN numbers or other complete identifiers into the system. Functionality within the system provides a way to mask portions of the SSN number and it is recommended this feature be utilized. The Company is not liable for any damages resulting from a user entering full social security numbers or other identifying information that is entered while using The Service.

XIV. Warranty Disclaimer; Remedies; Release

The User expressly agrees The Service is provided on an “as is” and “as available” basis. Use of the products and any reliance by The User upon the products, including any action taken because of such use or reliance, is at the sole risk of The User. The Company does not warrant the use of The Service will be uninterrupted or error free, nor do we make any warranty as to the results that may be obtained from use of the same. The Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and noninfringement. No statement or information, whether oral or written, obtained from The Company in any means or fashion shall create any warranty not expressly and explicitly set forth in this Terms of Service agreement.
The User is solely responsible for the use of the The Service and third party products in compliance with the license and/or terms and conditions of any third parties or third party services (including data and information providers), and we shall have no liability of any nature whatsoever for your compliance with or breach of the same.
The Company does not endorse and are not responsible for (i) the accuracy or reliability of any opinion, advice or statement made by anyone other than us, (ii) any content provided by any third party or (iii) any event hosted, the results of any survey, or any product or service purchased or otherwise obtained from any third party, including our advertisers. It is The User’s responsibility to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the products or obtained from a third party.
No claim may be asserted by you against us more than six (6) months after the date of the cause of action underlying such claim. Your sole and exclusive remedy for any failure or nonperformance of The Service shall be for us to use reasonable efforts to adjust or repair the products.
To the extent the law permits, you release us from any claims or liability related to any content posted on The System or in any materials sent by The User using The Service and from any claims related to the conduct of any other customers of ours or their respective subscribers. You hereby waive California civil code section 1542 (if you are a California resident), and any similar provision in any other jurisdiction (if you are a resident of such jurisdiction).

XV. Limitation of Liability

Except with respect to death or personal injury due to the negligence of The Company, to the maximum extent permitted by applicable law, under no circumstances and under no legal theory, tort, contract, or otherwise, shall The Company or any of its underlying service providers, business partners, third party suppliers and providers, account providers, licensors, officers, directors, developers, employees, distributors or agents (collectively referred to for purposes of this section as “The Company”) be liable to you or any other person for any money damages, whether direct, indirect, special, incidental, cover, reliance or consequential damages, even if The Company shall have been informed of the possibility of such damages, or for any claim by any other party, and regardless of the form of the action (whether in contract, tort (including negligence), product liability or otherwise), the maximum aggregate liability of The Company to you arising in connection with this agreement shall be limited to the amount you paid for the applicable product in the 12 months prior to the accrual of the applicable claim, less any damages previously paid by The Company to you in that 12 month period. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation and exclusion may not apply to you.

The User agrees The Company has set its prices and entered into the Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that they reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that they form an essential basis of the agreement between the parties.

XVI. Contact Information

If you have any questions regarding the Terms of Service, please contact us at support@pidirectlink.com or 844-620-8555.