The Information We Obtain
The information we obtain from our customers is done in order to provide the highest quality service. We strive to provide users with high quality service and to ensure our software services are exceeding expectations. We do not collect any information that we do not need, such as personal information like your date of birth or social security number.
During the trial and sign-up process, we require that you enter information such as: your name, company name, mailing and/or billing address, telephone number, e-mail address, and credit card information. This information has two purposes, first, to setup and authenticate your account, and secondly, to ensure the security of the account. Our team also uses this information in order to conduct research and follow up with you to ensure we are meeting and exceeding your needs now and in the future.
This information may be collected when signing up for a free trial or service, when responding to a survey, submitting questions via forms and support tickets, as well as other forms on our websites.
Tayva Technology Group and PI DirectLink will not disclose your information for any purposes other than those directly related to our company and its services. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We do not sell, rent, trade, lease or otherwise disclose your information with any individuals, third parties, or companies.
The only time we would disclose your information to anyone would be via a legal request and/or legal requirement such as a government agency as part of an investigation, in response to a subpoena, legal discovery, court order or other means as directed by a court of law, as required by local, state, or federal law, to resolve any disputes, in good faith, related to Tayva Technology Group’s business, rights, property, intellectual property rights, and assets, in good faith to disclose information when necessary to prevent harm, financial loss, or report suspected illegal activity, or to conduct investigations into potential violations of this policy, or a request by you to provide or share information
How is Your Information Used?
The information obtained from you is used to assist us in personalizing your experience and your information helps us to better respond to your individual needs. You information may be used to improve our website and service offerings. We continually strive to improve our website offerings based on the information and feedback we receive from you. Information is used to improve customer service by helping us to more effectively respond to your customer service requests and support needs. Your information may be used to send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, and invoices. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Credit Card Information and Billing Information
This information is used to process your payments as necessary to utilize the system. These payments are processed by a third party vendor that has been thoroughly screened and verified via our due diligence process. The third party also allows your information to be stored utilizing the highest security measures available in compliance with PCI DSS.
Partners and Vendors
Non-Customer Sales, Service or Information Inquiries
When you submit an online “contact us” form, create a free trial account, or when you call, write, fax or otherwise initiate contact with us, we record the information in our contact management system. This information is used for answering your questions as well as ongoing marketing communication. We take the necessary steps protects this information and will not disclose it to any third parties except as otherwise set forth in this policy.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
PI Direct Link Free Trial Account Holders
The Site requires you to give us contact information in order to obtain a free trial account. We may use this information to setup your trial account. We may also use this information to communicate with you about your trial account usage, and to provide information to you our services that we believe may be of interest to you. As always, any information that you enter into the system will be held in the same manner as it would if you were a paying customer. The information will not be used or disclosed to anyone except as set forth in the policy.
Security and How We Protect Your Information
We implement a variety of security measures to maintain the security and safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?.
After a transaction, your private information including credit cards, billing address, and verification codes will not be stored on our servers.
We never use information you enter as part of the service for any reason. This information is encrypted in such a manner that only makes it accessible by you and the authorized users you allow. This information is not shared with any third parties. Any information you enter as part of your trial or paid subscription is encrypted and not able to be accessed without reason and requires the party accessing the information to pass through specific authentication and security procedures.
Our priority is to protect your personal information and the information contained within the system. We utilize Secure Sockets Layer (SSL) protocol, which encrypts any information you submit or send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. No data that is sent via the Internet can be guaranteed to be completely secure. We have implemented the latest in encryption and security technology to protect your data. Although we cannot guarantee absolute security, these measures are updated frequently in order to stay ahead of the curve.
Personal Preferences / Opt-Out:
You may opt-out of receiving marketing communications from us and by following the opt-out instructions included in the communications. You may request your information be removed from our system by submitting such a request in writing to the address below. This removal of information will make it necessary to discontinue any access you may have to our services. You will be unable to utilize any of our trial or paid services once the request is complete.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.pidirectlink.com
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
c/o Tayva Technology Group, LLC
PO Box 723667 Atlanta, GA 31139